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    Home Conditions of Use

    Conditions of Use / Returns & Refund Policy

    1.Warranty and After-Sale Service

    All the products cover a 12-month warranty. We have a responsible customer service team to provide helpful after-sale services. If the custom bobbleheads meet with any quality problems or accidental damage,you can sent back to us and get free restoration service within 12 months,but you should responsible for the round delivery fee!

    2.Shipping Damage Claims- 100% Free Redo

    All merchandise is carefully packaged for shipment, and damange case seldom happen. If you get damaged dolls, please take photos and contact us soon, we will arrange Free Redo to replace.(Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 24 hours after you get it). you don't need to send it back.

    3.IMPORTANT NOTE (Returns/Refund Policy)

    *Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, painting... we do not offer returns or full refund.

    *if you cancel the order before we make, we can give you full refund.

    *if you calcel the order after you confirm the first proofs ( head sculpture) we can give you 50% refund.

    *if you calcel the order after painting ( before ship) we can give you 30% refund (it's done, it's custom made product, we can not sell it to others).

    *The figurines are handmade and intricately crafted, capturing a likeness based on pictures provided. They are not an exact copy or replica of the person on the photo(we promise at least 70-90% similar). The final product may be slightly different from the picture shown since they are all 100% handmade and unique. after you confirm that we can send it out, you can not cancel this order.

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    Head-to-Toe Custom
    Don't see a modle you like? Send your photos and describe what you want. We'll custom build it from head-to-toe.

    Why Choose Us

    1. 100% Satisfaction Guaranteed

    2. Best Quality Likeness

    3. Most Detailed Painting

    4. Free Proofing

    5. Free Color modification

    About Proofing

    We proudly offer FREE approvals in the different stages during the creation of your hand sculpted bobbleheads. Changes can be made like making the nose wider or lips thinner - this means a great deal when sculpting your doll to ensure satisfaction.

    During the process, we send head proofs, hair proofs, body proofs and final proofs to your email. Each step can be approved or modified, if a change is requested, we will amend the doll and provide a new proof - if it is approved we will bake that step and move towards another proof. As approvals are received, we bake and process your dolls, we can not move backwards.

    About The Size

    Most of our dolls are between 6.5 Inch (Free) - 7.7 Inch. Sizes can vary as all of our pieces are hand made.

    About The Color

    If you want to change the clothes color, you can describe on the comment. Select your color choices for the eyes, hair carefully, color changes are subject to additional charges after order confirmed. Keep in minds that the color is the clay, it's not painted.

    About Shipping

    Usually you can get your custom bobblehead within 3 weeks, If you want to get it faster, you can choose the Urgent or Super Urgent options.